We offer complimentary shipping worldwide with DHL and Tracked Shipping available via Post AT for Austrian delivery.   

All orders are shipped on a DDP (Delivery Duty Paid) basis. All import taxes and duties will be included in the price of creation you purchase.

 

Delivery Times

Orders for creations available in-stock will be shipped within 1- 2 working days. 

Austrian insured delivery usually takes 1-2 working days to arrive.

Europe & Rest of The World insured priority delivery usually takes 2-4 working days to arrive. 

Should you require special delivery not listed above, please get in touch at customerservice@zetere.com.

 

Commissioned Pieces & Special Orders

When you commission a bespoke piece, you will be the owner of a one-of-a-kind piece of jewellery designed and hand-crafted especially for you.

The design period and meticulous making time will vary from piece to piece depending on the complexity of the design, rarity of the gemstones (to be sourced or provided by you, as you wish) and the craftsmanship involved. Our design team will be happy to discuss all details, process and expected delivery time with you until you are perfectly happy before the work commence. 

Special Order times will take anything between 7-14 weeks to complete, depending on the complexity of the piece you have chosen. We will keep you updated about expected delivery times in an e-mail.

If you have any queries regarding delivery times, or if you require a faster turn around, please get in touch via customerservice@zetere.com and we will do our best to help. 

If you have any queries, please get in touch via customerservice@zetere.com and we will do our best to assist you. 

Please kindly note that except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, bespoke creations made to specifications may not be returned. 

                                                 

Packaging

Our jewellery will arrive in our luxury custom-made branded boxes, that are secure to ensure that your orders arrive in perfect condition. In the unfortunate case where your order arrives in a damaged state, please get in touch with us at customerservice@zetere.com so we can help.